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"Wow! You guys are great. I'll spread the word about your products. Keep up the good work!"

Dr. P Rock

"Thank you for your offer to help me solve the problem. Your support is outstanding...."

"I am highly impressed with your customer service - ...you replied to my query within fifteen minutes, and I had ... Netshred up and running soon after.

I admit that I viewed the complimentary comments down the left hand side of the support page of your site with a bit of scepticism, but now I am another one of your admirers - an excellent product and a customer service to match."

Gordon L.

"Your quick response has made quite an impression upon me - that is EXCELLENT support! I look forward to doing business with your company in the future."

jpf

"Thank you so very much for your patience and time. Nice to have people like you around. I will try to get all the people I know with computers to get your software. Thank you again!"

"Thanks so much- you guys are the best at support of any software maker I've ever dealt with!"

"Thank you very much for your fast reply and customer-friendly handling of my problem!"

"Thanks for the super response back. It is truly great to have software developers take such a personal interest in their customers comments - wish there were more like your organization out there."

"Thanks a billion - your software is fantastic!!! "

Tony C.

"It works! I'm back in business. Great application, great support! Thanks! "

"I am serious when I say thanks, it is very rare to get such an intelligent response ...."

"Fantastic! Works great! Problem solved! I've never seen such great tech support. Thanks again."

"I appreciate all of the time you have spent in helping me...More companies should take lessons from you guys."

"Thank you so very much for all your kindness and attention with this matter. I look forward to perhaps being able to still purchase items from your company. You have shown me honesty and I appreciate all you have done for me. Keep me in mind should you have anything new for a windows user like me. Once more I thank you so very much!"

About Upgrades

Upgrade Policy

We offer free updates as new features are added to within a product version (i.e. dot releases, like 4.7 to 4.8, are free updatees). This policy allows our customers to take advantage of new features without having to pay for each new feature release.
We offer upgrade pricing to our customers to when a major upgrade is introduced (i.e. from version 4.4 to 5.0).

To get an Update/Upgrade:

Is there an update/upgrade available?
Download the new software
Purchase the upgrade, if required
To install, follow the upgrade instructions in the Read Me shipped with the software

Available Update/Upgrade paths

I currently have	Is there an upgrade available?	Upgrade Description	Upgrade Price	Upgrade Instructions
iVCD (OSX) version 1.x, version 2.x	Yes	iVCD 3.0	25% discount	For more information, contact support
MacVCD (OS9)	Yes	MacVCD X 4.7 (OSX)	25% discount	For more information, contact support
MacVCD X (OSX) version 4.x	Yes	MacVCD X 4.7 (OSX)	free ($0)	To Download now, click here
Music Man (OSX) version 1.x	Yes	Music Man (OSX) version 2.0	25% discount	For more information, contact support
Music Man (OSX) version 2.x	Yes	Music Man (OSX) version 2.1	free ($0)	To Download now, click here
NetShred (OS9)	Yes	NetShred X 4.0 (OSX)	25% discount	For more information, contact support
NetShred X (OSX) version 3.x	Yes	NetShred X 4.0 (OSX)	25% discount	For more information, contact support
ShredIt (OS9) version 1.x, 2.x, 3.x, 4.x	Yes	ShredIt 5.0 (OS9)	free ($0)	To Download now, click here
ShredIt (OS9)	Yes	ShredIt X (OSX)	25% discount	For more information, contact support
ShredIt X (OS X). S	Yes	ShredIt X 5.8 (OSX)	free ($0)	To Download now, click here
ShredIt for Windows version 2.x, 3.x, 4.x 5.x	Yes	ShredIt for Windows 5.1 (95/98/2000/ME/NT/XP/Vista)	free ($0)	To Download now, click here

How to Purchase an Upgrade

To upgrade, you may:

For your discount coupon, contact support
Use the Integrated upgrade mechanism included in the software (not currently available for all products)
If the Upgrade Button is not in your software, contact support with proof of purchase (current Serial Number or date of sale and email addres of sale) for your discount coupon

Using the integrated upgrade mechanism (not available for all products)

This is the fastest way of buying an upgrade since it automatically confirms that you are a registered user and enters your new key for you. Please follow these instructions:

If you haven't already done so, download the archive for the product and de-compress it. (For help, see the Download FAQ.)
Confirm that you are a registered user by entering your original Serial Number/Registration Key into the Registration Dialog. (For help, see the Read me file supplied in the documentation folder.) Once the program has verified that you have a valid key, it will display the Upgrade Registration Dialog Box.
To upgrade immediately online, click the Buy Now button. The integrated upgrade mechanism will connect you to the store, process your order using the special upgrade price and register your purchase with your new Registration Key/Serial Number automatically. Once your order is processed, you will be able to use your new software immediately.



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