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I can't download the archive. What do I do?
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If you have any problems downloading an archive, try downloading from one of the other sites. If that doesn't work, email Support and we will email it to you. Please be sure to specify which archive (program) you are trying to download.
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Where is the archive I just downloaded?
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Your browser puts the archive in the location configured in your browser's preferences. Here's where in your browser's preferences to look for the location:
- Safari users - see Safari>Preferences>General>"Save downloaded files to"
- Internet Explorer users - see Edit>Preferences>Receiving Files>Download Options
- Netscape users - see Edit>Preferences>Navigator>Applications
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You have more than one download link. Do I need to download from all of them?
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No. We provide more than one download site to provide better service to our clients. With more than one site, we provide redundancy so that clients can download from another site, in case the first one they try is temporarily down. All of our download sites always have the latest version of all of our software on them.
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How do I de-compress the archive I just downloaded?
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SIT.HQX
To de-compress a SIT archive, use StuffIt Expander. StuffIt Expander is the de-facto standard decompression application for Macintosh users on the Internet.
If you are having trouble de-compressing a file from our site, it may be that you are using an older version of StuffIt Expander. To solve this problem, download the latest version of Allume's StuffIt Expander at:
http://www.allume.com
Allume's StuffIt Expander is available on their site, free of charge.
Once you have de-compressed the archive, follow the installation instructions in the Read Me file.
SEA.HQX
To de-compress a SEA archive, double click it.
Once you have de-compressed the archive, follow the installation instructions in the Read Me file.
DMG
A dmg archive is a disk image file. You don't have to de-compress a disk image. To use a disk image, follow these steps:
- Download the disk image (DMG) archive to your computer.
- Double-click the downloaded disk image (e.g. tothetrash.dmg). This mounts the software disk on the desktop (e.g. To The Trash! Disk)
- Double-click the software disk to open it. Once you have opened the disk, follow the installation instructions in the Read Me file.
- Once you have installed the software and are no longer using the files on the softare disk, eject it. To eject the software disk, select the disk by single- clicking it and select "Eject" from the File Menu (File>Eject)
EXE
To de-compress a EXE archive, double click it.
Once you have de-compressed the archive, follow the installation instructions in the Read Me file.
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What's in the archive I just downloaded?
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The compressed file you just downloaded contains the following three things:
- The demo version of the product, which you can try free of charge. Use it to see how the product works
- The full version of the product, which needs to be registered before it will run
- The Documentation
For a complete list of what's in the archive, refer to the Read Me First file contained in the documentation folder.
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How do I install the software?
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For further information on installing the software, see the Read Me file included in the documentation folder.
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Your FAQ doesn't answer my question/I need further help. What do I do?
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If your question is not answered, please contact Product Support at support@mireth.com. Please include the following information:
- Problem description
- If you are having problems with a particular product, please include the following information as well:
- What product and version you are having problems with.
To find the version number,
Mac: single click the product icon and Get Info
(OS8/9- File:Get Info) (OSX- File:Show Info)
Windows: single click the product icon and show properties (File:Properties:Version tab)
- What OS version you are running.
To find the version number,
Mac: OS8/9: (Apple Menu:About this Computer)
OS X: (Apple Menu:About this Mac)
Windows: (Start Menu:My Computer:Help:About Windows)
- Whether you are using the demo version or the registered version of the product
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