Buy Me FAQ

How do I buy your software?

You can purchase software from Mireth Technology as a Software Download or on CD

Software Download

To buy a product as a Software download, please follow these steps:

1. If you don't already have the software
   
   
   • Download the compressed archive for the product you are interested in from our site at
     http://www.mireth.com/pub/download.html
   • Request one by email from support@mireth.com
     
     
2. De-compress the archive.
   
   
   • To de-compress a SIT archive, use StuffIt Expander.
   • To de-compress a SEA archive, double click it.
   • To de-compress a EXE archive, double click it.
   • To use a DMG archive, double click it.
   • To use a ZIP archive, double click it.
     
     
3. If you want to try the software before you buy it, run the demo version. For instructions, see the Read me file supplied in the documentation folder.
   
   
4. Buy Registration Information. Use it to enable the full version of the product. For your convenience, you can buy Registration Information (also referred to as a Purchaser’s ID and Serial Number/Registration Key) online, by phone, fax or by mail.

On CD-ROM

Mireth Technology offers the option of buying the software on CD, at time of purchase.

The CD for Mac includes the trial version of all of our Mac software and the Serial Numbers for the software you purchase.

• If you want to buy more than one Mac product on one CD, just add the "Downloadable Software" version of additional products to your order.
  
  
• If you want to buy morn than one Mac product, each on its own CD, buy each product as "CD-ROM".

The CD for Windows includes ShredIt for Windows only.

How much does the software cost?

For current pricing information, refer to

• the Mireth Order Form included in the software's documentation folder
  
  
• the Price Guide on our web site at:
  http://www.mireth.com/text/price_guide.html
  
  

How much are the shipping charges on CD-ROM orders?

We offer FREE worldwide shipping on all CD-ROM orders.

• We ship using Canada Post. Most orders are received within 7-10 days. If your order does not arrive within 14 days, please contact support

What is your upgrade policy?

We offer free upgrades as new features are added to within a product version (i.e. dot releases, like 4.7 to 4.8, are free upgrades). This policy allows our customers to take advantage of new features without having to pay for each new feature release. We do, however, ask our customers to re-purchase when a major upgrade is introduced (i.e. from version 4.4 to 5.0). We are in the process of implementing upgrade pricing for upgrades between major version releases. (Dot release upgrades are still free.)

For further information on the upgrade path for each product, check our upgrade page at:
http://www.mireth.com/upgrade.html

What is your refund policy?

Our refund policy is "If you are not completely satisfied that our software does what we say it will do, we'll give you a COMPLETE REFUND."

For further information, check our refund policy at http://www.mireth.com/text/refund_policy.html

Can I buy online?

Is it secure to buy online?

Yes. In order to ensure that your order is both secure and private, we outsource our Payment processing to established payment processing service providers.

The service providers that we have selected use the state-of-the art, Verisign Digital ID for all secure transactions. Verisign offers a completely dependable security infrastructure which has withstood the most rigorous scrutiny from independent third-party auditors.

Can I buy by phone?

Yes. To buy by phone from our eSellerate Store

1. Please have your credit card and the Product Order number (SKU) ready. To get the Product Order number (SKU),
   
   go to http://www.mireth.com/phoneorder.html
   
   
2. Phone our store between 9:00 am and 5:00 pm Central time (excluding American holidays) at
   
   952-908-4090

Can I buy by fax?

Yes. To buy by fax from our eSellerate Store,

1. Print and fill out the fax order form available at
   
   go to http://www.mireth.com/faxorder.html
   
   
2. Fax it to the fax number at the bottom of the order form. Please note that orders requiring shipping may not be placed by fax.

Can I buy by mail?

Yes. To buy by mail, please follow these steps:

1. Print the Mireth Order Form (included in the documentation folder) and fill it in
   
   
2. Send it along with a cheque or International Money Order (negotiable in Canada) to:
   
   Mireth Technology
   Customer Service Center
   P.O. Box 96010
   3080-11666 Steveston Hwy
   Richmond BC V7A 5J4
   Canada
   
   
   • U.S. Customers: Please use a Direct International Postal Money Order (negotiable in Canada), available from the United States Postal Service.

I haven't received my Registration Information. What do I do?

If you purchased at a retail outlet the Registration Information is included in your package.

If you have purchased online or by phone, you will have received an email from our payment processing service. If you have received such an email, please forward us a copy. This will allow us to verify your purchase so that we can send you Registration Information.

Please email us at support@mireth.com

Your FAQ doesn't answer my question. What do I do?

If your question is not answered, please contact Product Support at support@mireth.com. Please include the following information:

• Problem description
  
  
• If you are having problems with a particular product, please include the following information as well:
  
  • What product and version you are having problems with.
    To find the version number,
    Mac: single click the product icon and Get Info
    (OS8/9- File:Get Info) (OSX- File:Show Info)
    Windows: single click the product icon and show properties (File:Properties:Version tab)
  • What OS version you are running.
    To find the version number,
    Mac: OS8/9: (Apple Menu:About this Computer)
    OS X: (Apple Menu:About this Mac)
    Windows: (Start Menu:My Computer:Help:About Windows)
    
  • Whether you are using the demo version or the registered version of the product